Maintaining Trust With Your Customers In An Evolving Consumer Culture

17:10 - 17:55

  • Why is it important for customers to trust a brand and how do you maintain that trust?
  • How has social media changed our relationship with customers
  • Responding to a food safety/quality incident in the age of social media

Reid Ivy, Ph.D., Director, Food Safety, Ferrara USA

Glenn Mott, VP Compliance, Gerber Poultry, Inc.

Dilshika Wijesekera, Director, Food Safety and Regulatory Compliance, Instacart

Anne Sevier, Head of Copack and Supplier Quality North America, Kraft Heinz